TERMS AND CONDITIONS

Welcome to Bella Hope London!

Bella Hope London is owned and operated by SEBO (UK) Ltd.

These are the terms and conditions for:
https://www.bellahope.co.uk
(Hereby “Bella Hope London”).

By registering on the website and purchasing the products, you agree to these terms and conditions as set out below.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING, USING OR OBTAINING ANY MATERIALS, INFORMATION OR PRODUCTS. ELIGIBILITY

You may use the website and purchase the products only if you can form a binding contract with Bella Hope London, and only in compliance with these terms and all applicable UK and international laws, rules, and regulations.

The use of this website for children under 16 years is prohibited and older children should be supervised and given appropriate guidance in their use of our services. It is the responsibility of parents and legal guardians to determine whether any of the content and products are appropriate for their child.

By registering on the website and purchasing the products, you represent and warrant that you have the full right, power and authority to enter into these terms and fully perform all your obligations hereunder. You further represent and warrant that you do not have any legal disabilities or contractual restrictions that would prevent you from agreeing to these terms.

BELLA HOPE LONDON

Bella Hope London offers through this website, Candles, Matchbox and Diffusers.

We reserve the right to create new categories and include new products and services.

For more information about our products and subscriptions, please contact us through our contact page or our contact information, our support team will be attentive and available to respond to your requests and concerns.

SHOPPING ON THE WEBSITE

When you purchase a product, you declare that you agree to buy the product for the price advertised and indicated on the website at the time of purchase. Check the price and the product variants before making a purchase.

When a user places an order, Bella Hope London will send that user an email to confirm that the order has been received. This confirmation email will be produced automatically so that the user has confirmation of the order details of the products. If the product is not available, the user will be informed of the website by email or phone.

Bella Hope London may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue availability of products at any time in its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights. All new orders are considered separately and each is treated individually.

PRICES

Bella Hope London reserves the right to determine the price for the products. Bella Hope London will make reasonable efforts to keep the price information published on the website up to date. We encourage you to check our website periodically for current pricing information. Will always try to make sure that the prices on the website is accurate. However, some errors in terms of price may occur from time to time, including but not limited to human error, mechanical error or the like. Should an error in pricing be discovered, the User will be informed of such error.

PAYMENTS

The products will be paid through “PayPal” (Debit/Credit) and “Barclays ePDQ” (Visa/Mastercard/Maestro). The customer must pay the price of the products as stipulated in the order before the products are shipped and delivered to the customer. The payment will be charged to your credit card or debit card immediately after ordering the products you have purchased. When processing a transaction, we will issue an electronic transaction receipt that will be sent to the email address you provide.

Your payment information will be treated and safeguarded with total security and with the exclusive purpose of processing the purchase of the products. Bella Hope London reserves the right to contract any payment platform available in the market, which treats your data for the exclusive purpose of processing the purchase of the products.

PRODUCT DESCRIPTIONS

Bella Hope London attempts to be as accurate as possible. However, Bella Hope London does not warrant that product descriptions, product prices or other content of this website is accurate, complete, reliable, current, or error-free.

ACCOUNT

If you register on Bella Hope London, you will be required to choose a password and you may be asked for additional information regarding your account, such as your e-mail address and name. You are responsible for maintaining the confidentiality of your password and account information, and are fully responsible for all activities that occur under your password or account. You agree to immediately notify Bella Hope London of any unauthorised use of your password or account or any other breach of security, and ensure that you log out from your account at the end of each session. You may never use another user’s account without prior authorisation from Bella Hope London. Bella Hope London will not be liable for any loss or damage arising from your failure to comply with this agreement.

By providing Bella Hope London your email address you consent to our using the email address to send you Service-related notices, including any notices required by law. We may also use your email address to send you other messages, such as changes to features of the service and special offers. You can opt out of receiving emails by sending us your withdrawal request or by unsubscribing from emails with the "unsubscribe" option. Opting out may prevent you from receiving email messages regarding updates, improvements, or offers.

ACCOUNT DELETION AND TERMINATION

The users may terminate their accounts any time, for any reason, by following the instructions on Bella Hope London. That termination will only result in the deletion of the account and the deletion of all the personal data granted to Bella Hope London.

Bella Hope London reserves the right to terminate your account or your access immediately, with or without notice to you, and without liability to you, if Bella Hope London believes that you have breached any of these terms, furnished Bella Hope London with false or misleading information, or interfered with use of the platform, website or the service by others.

COPYRIGHT

All content included on this website, such as text, graphics, logos, button icons, images, video, audio clips, data compilation, and software, is the property of Bella Hope London, its merchants, or its content suppliers and protected by international copyright laws. The compilation of all content on this website is the exclusive property of Bella Hope London and protected by international copyright laws. All software used on this site is the property of Bella Hope London or its software suppliers and protected by international copyright laws.

You have no authorisation to copy, transmit, distribute, display, republish, post, or upload from our website in any way without our prior written approval, or stated otherwise on our website. Any alterations or use of content outside the guidelines of this Terms and Conditions violates intellectual property rights. By accessing our website, you do not own any rights or titles to our content or other intellectual properties.

COPYRIGHT COMPLAINTS

Bella Hope London respects the intellectual property of others, and expects users to do the same. If you believe, in good faith, that any materials provided on or in connection with the “Bella Hope London” website infringe upon your copyright or other intellectual property right, please send the following information to:

1. Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers, or a statement concerning the ownership of the work, should be included.
2. A statement specifically identifying the location of the infringing material, with enough detail that Bella Hope London may find it on the “Bella Hope London” website. Please note: it is not sufficient to merely provide a top-level URL.
3. Your name, address, telephone number and e-mail address.
4. A statement by you that you have a good faith belief that the use of the allegedly infringing material is not authorised by the owner of the rights, or its agents, or by law.
5. A statement by you, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorised to act on the copyright owner's behalf.
6. An electronic or physical signature of the owner of the copyright or the person authorised to act on behalf of the owner of the copyright interest.

PROHIBITED ACTIVITIES

The content and information available on the website (including, but not limited to, data, information, text, music, sound, photos, graphics, video, maps, icons, or other material), as well as the infrastructure used to provide such content and information, are owned by or licensed to Bella Hope London by third parties. For all content other than your content, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or resell any information or services obtained from or through the website. In addition, you agree not to do so:

1. Access, monitor, reproduce, distribute, transmit, disseminate, display, sell, license, copy or otherwise exploit any content of the site, including, without limitation, using any robot, spider, scraper or other automated means or any manual process for any purpose that is not in accordance with this agreement or without our express written permission;
2. Take any action that imposes, or may impose, in our sole discretion, an unreasonable or disproportionately large load on our infrastructure;
3. Deep-link to any part of the Website for any purpose without our express written permission;
4. Attempt to modify, translate, adapt, edit, decompile, disassemble or reverse engineer any software used by Bella Hope London in connection with the site;
5. Evade, disable or otherwise interfere with security-related features of the site or features that prevent or restrict use or copying of any content;
6. Download any content unless expressly made available for download by Bella Hope London.

BELLA HOPE LONDON RESPONSIBILITIES

Bella Hope London shall insure ordered products at their retail value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction.

Because of the nature of the Internet, Bella Hope London provides and maintains the website on an "as is", "as available" basis and makes no promise that use of The Website will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

Our website may from time to time contain links to other web sites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.

You will be responsible for any breach of these terms by you and if you use the website in breach of these terms you will be liable to and will reimburse, Bella Hope London for any loss or damage caused as a result.

These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Bella Hope London liability for death or personal injury resulting from its negligence nor any fraudulent representation.

Bella Hope London will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.

These terms do not affect your statutory rights as a consumer which are available to you.

Subject as aforesaid, to the maximum extent permitted by law, Bella Hope London excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Bella Hope London and Bella Hope London shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

• Any incorrect or inaccurate information on Bella Hope London.
• The infringement by any person of any Intellectual Property Rights of any third party caused by their use of the website or any product purchased through the website.
• Any loss or damage resulting from your use or the inability to use the web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
• Any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
• Any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing or using content from the website, or from transmissions via emails or attachments received from Bella Hope London.
• All representations, warranties, conditions and other terms which but for this notice would have effect.

THIRD PARTY WEBSITES

Through your use of the Bella Hope London website and services you may encounter links to third party sites or be able to interact with third party sites. Such third parties may charge a fee for use of certain content or services provided on or by way of their websites. Therefore, you should make whatever investigation you feel is necessary or appropriate before proceeding with any transaction with any third party to determine whether a charge will be incurred. Where Bella Hope London provides details of fees or charges for such third-party content or services, such information is provided for convenience and information purposes only. Any interactions with third party sites and apps are at your own risk. You expressly acknowledge and agree that Bella Hope London is in no way responsible or liable for any such third-party sites.

INDEMNIFICATION

You agree to defend and indemnify Bella Hope London and any of their directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

• Your breach of this agreement or the documents referenced herein.
• Your violation of any law or the rights of a third party.
• The purchase of the products.

ELECTRONIC COMMUNICATIONS

No responsibility will be accepted by Bella Hope London for failed, partial or garbled computer transmissions, for any computer, telephone, cable, network, electronic or internet hardware or software malfunctions, failures, connections, availability, for the acts or omissions of any service provider, internet accessibility or availability or for traffic congestion or unauthorised human act, including any errors or mistakes.

CHANGES AND TERMINATION

We may change the website and these terms at any time, in our sole discretion and without notice to you. You are responsible for remaining knowledgeable about these terms. Your continued use of the website constitutes your acceptance of any changes to these terms and any changes will supersede all previous versions of the terms. Unless otherwise specified herein, all changes to these terms apply to all users take effect. Furthermore, we may terminate this agreement with you under these terms at any time by notifying you in writing (including by email) or without any warning.

PERSONAL DATA

Any personal information you post on or otherwise submit in connection with the purchase of products will be used in accordance with our Privacy Policy. For more information about the collection and use of your personal data on this website, please consult our privacy policy.

INTEGRATION CLAUSE

This agreement together with the Privacy Policy and any other legal notices published by Bella Hope London, shall constitute the entire agreement between you and Bella Hope London concerning and governs your use of the website.

DISPUTES

You agree that any dispute, claim or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Bella Hope London platform, will be settled by binding arbitration between you and Bella Hope London, except that each party retains the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction.

HEADINGS

Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. These terms set forth the entire understanding and agreement between us with respect to the subject matter therein.

OFFER & PROMOTIONS TERMS AND CONDITIONS

Bella Hope London promotions and offers cannot be used with any other offer or discount and are only valid for purchases via our website (www.bellahope.co.uk). Subject to availability. Bella Hope London reserves the right to withdraw any offer or discount without reason or notice.

FINAL PROVISIONS

These terms are governed by the UK law. Use of our website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms, including, without limitation, this paragraph.

Our performance of these terms is subject to existing laws and legal process, and nothing contained in these terms limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of our website or information provided to or gathered by us with respect to such use.

If any part of these terms is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of these terms at any time does not waive our right to enforce the same or any other provision(s) hereof in the future.

Any rights not expressly granted herein are reserved.

CONTACT INFORMATION

If you have questions or concerns about these terms, the products or the service, please contact us through our contact page or contact us at:
Call Us: 01494 476065
Email: contact@bellahope.co.uk